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Hello to all,
Small reminder:
For any technical problem (lost password, activation link) Please contact me by email at [email protected] (as indicated at the bottom of all P-A pages)
This is to centralize the information in a simpler way than via PM / Facebook page.
You can always, of course, contact me or cindou by PM for anything else :)
Small reminder:
For any technical problem (lost password, activation link) Please contact me by email at [email protected] (as indicated at the bottom of all P-A pages)
This is to centralize the information in a simpler way than via PM / Facebook page.
You can always, of course, contact me or cindou by PM for anything else :)
9
Replies
dedebou
12/12/2014
Hello, I am registered since yesterday and I can't get the activation link. Do you have any information to give me to activate this link.
Thank you
Thank you
slade
15/02/2015
Hello everyone, A little clarification, because it starts to run on my beans to receive 10,000 times a day the same questions when it is enough to think 3 seconds to save time to everyone.
- you log in with your username. Not with your email address, not with your pet's name, not with the age of the captain. But with your username. It's like cheese that's marked on it.
- When a message is displayed with things written on it. It is meant to be read! If you rack your brain for 20 seconds, you'll learn that there's no point in bitching or being borderline insulting, when you need to get your activation link back the second you ask for it to make the most of your 5-day free trial. the trial period starts when you activate your account. Not at registration, not 3 days later, not at your next birthday but at account activation.
- if the temporary password doesn't work, you have entered it wrong. Or already changed it. And yes, it's unfair but it will always be your fault. so rather than nagging me, there's a super useful function called "copy - paste".
- "it doesn't work". Without more information will never advance the schmilblick. I'm sorry, but I'm not a rocket scientist or a rocket scientist.
- I can't download scores". In 100% of the cases it is because you are not connected. And yes, it's unfair but it's still your fault.
In all other cases you are of course welcome to report your problems to me :-)
- you log in with your username. Not with your email address, not with your pet's name, not with the age of the captain. But with your username. It's like cheese that's marked on it.
- When a message is displayed with things written on it. It is meant to be read! If you rack your brain for 20 seconds, you'll learn that there's no point in bitching or being borderline insulting, when you need to get your activation link back the second you ask for it to make the most of your 5-day free trial. the trial period starts when you activate your account. Not at registration, not 3 days later, not at your next birthday but at account activation.
- if the temporary password doesn't work, you have entered it wrong. Or already changed it. And yes, it's unfair but it will always be your fault. so rather than nagging me, there's a super useful function called "copy - paste".
- "it doesn't work". Without more information will never advance the schmilblick. I'm sorry, but I'm not a rocket scientist or a rocket scientist.
- I can't download scores". In 100% of the cases it is because you are not connected. And yes, it's unfair but it's still your fault.
In all other cases you are of course welcome to report your problems to me :-)
rundll33
01/04/2016
Message from rundll33:
Hello,As requested, I reiterate my change of address. old address: deleted New address: deleted With my thanks, rundll33
Hello,As requested, I reiterate my change of address. old address: deleted New address: deleted With my thanks, rundll33
slade
16/12/2016
Hello to all, a little rant, it's been a long time.
"I can't connect", "I can't make my payment", "I can't download".
This is what the support mailbox looks like. Put yourself in my shoes, what am I supposed to do with this???? Until proven otherwise I don't have the gift of ubiquity!!!!!
- I'm on the wrong website (yes, it happened)- etc...
It's super tiring for me to waste my time and try to spend my time guessing the problems. Explain to me what the hell is going on! Especially since most emails after I ask for details end with: "oh well, I wasn't logged in" or "oh well, I managed to reset my password".
I know very well that, unfortunately, the people concerned are not those who read the forums. But if one of them goes there:
- I am not God! I don't read minds or anything like that and "it doesn't work!" doesn't make me understand the situation any more than if you said the same thing to anyone else in the world.
- Please rotate your thumbs 7 times on the keyboard before contacting support and see if there isn't ALREADY a solution for your problem. Like a "forgotten password" link for example or a "help" tab available on ALL pages of the website on the left and that cindou and I have patiently compiled.
Answering your questions, your bugs, supporting p-a yes, wasting my time answering emails for nothing and constantly repeating the same things is tiring. 40% of the emails I receive could be avoided if people would just open their eyes.
And it's not just me, with a little bit of attention not only would I save time and stop wasting it on nonsense, but you would save time too, and be able to get straight to what you're planning to do without the 4 unnecessary email exchanges.
"I can't connect", "I can't make my payment", "I can't download".
This is what the support mailbox looks like. Put yourself in my shoes, what am I supposed to do with this???? Until proven otherwise I don't have the gift of ubiquity!!!!!
- I'm on the wrong website (yes, it happened)- etc...
It's super tiring for me to waste my time and try to spend my time guessing the problems. Explain to me what the hell is going on! Especially since most emails after I ask for details end with: "oh well, I wasn't logged in" or "oh well, I managed to reset my password".
I know very well that, unfortunately, the people concerned are not those who read the forums. But if one of them goes there:
- I am not God! I don't read minds or anything like that and "it doesn't work!" doesn't make me understand the situation any more than if you said the same thing to anyone else in the world.
- Please rotate your thumbs 7 times on the keyboard before contacting support and see if there isn't ALREADY a solution for your problem. Like a "forgotten password" link for example or a "help" tab available on ALL pages of the website on the left and that cindou and I have patiently compiled.
Answering your questions, your bugs, supporting p-a yes, wasting my time answering emails for nothing and constantly repeating the same things is tiring. 40% of the emails I receive could be avoided if people would just open their eyes.
And it's not just me, with a little bit of attention not only would I save time and stop wasting it on nonsense, but you would save time too, and be able to get straight to what you're planning to do without the 4 unnecessary email exchanges.
phebus64
02/08/2018
Slade hello,Thanks for giving me the procedure to change the email address.See you.
Musicallyphebus-64
Musicallyphebus-64
Cindou11
02/08/2018
Hello phebus64,
Send me in private message the address you want to put, I take care of it
♫♫
Send me in private message the address you want to put, I take care of it
♫♫
Cindou11
04/08/2018
Re bonjour phebus64,
If you don't send me your mail by private mail, I won't be able to change your address...
If you don't send me your mail by private mail, I won't be able to change your address...
romrichard
29/11/2018
i can't reach you for the activation link nor for the payment why rom richard morena
slade
29/11/2018
Hello,Please send an email to [email protected] detailing the problem you are experiencing :)Sincerely,Slade
