I'm a member and they ask me to be PREMIUM. Where am I in my subscription, I thought it was renewable by direct debit. A PLUS
21/08/2023
1 Reply
slade
22/08/2023
Hello,
Payment is renewed automatically if you have not deactivated it, if you paid by credit card and there are no problems with your card (as if it had expired).
Please contact us at [email protected] to give you the details specific to your account.

Sincerely,
Slade
Hello
I have just noticed a 24.99 euros debit on my bank statement from you. Is this normal? Is it that the scores have become payable?
Thank you for your answer.
06/02/2023
1 Reply
slade
06/02/2023
Hello,

This is probably the automatic renewal of your subscription that you did not uncheck in "Manage my account".
I invite you to contact us at [email protected] for all your support requests.

Discussions are not intended for support.
Thanks,

Sincerely,
Slade
Hello,
I often receive messages from members who don't want to pay by credit card because they are afraid to pay on the internet and they ask for alternative ways of payment.

I will try to explain in detail how the payment process works in order to reassure you :)

From the moment you choose to subscribe, you will be redirected to the paypal page.

Paypal is the biggest payment institution on the internet, used by millions of people (including me), it is this institution that will contact your bank and proceed to the deduction of the amount that will then be transferred to my paypal account.

partitions-accordeon.com has NONE of the information you enter on paypal, your real name, identity and credit card information are not stored.

Here is how it works:
by subscribing to the subscription I send you on paypal by saying to paypal "the member slade wishes to pay the sum of 15$ for the site partitions-accordeon.com".
Paypal will proceed to the payment with you. And once this payment made, will send back a message to partitions-accordeon.com saying
"the member slade to carry out its payment successfully" or to say to me if it is a failure.
Depending on this answer the premium status is applied on the username you have on the site.

And that's all :)
partitions-accordeon.com has only the information you entered on partitions-accordeon.com
namely :
- your nickname
- your email address
- your avatar
- your country or city (if you entered it in your profile)

I'm going to look into alternative payment methods (like premium rate sms) in order to offer another payment option.
In the meantime you can be sure that everything is extremely secure on the paypal side. With the volume of transactions they have, the opposite would be absolutely dramatic :)

Hoping to have reassured you!


15/09/2012
0 Reply
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